Shipping policy
Order Confirmation
Once your order is placed, you will receive an order confirmation email. This confirms that we have successfully received your order in our system. We will then review the order details and verify product availability with our production team to ensure smooth processing.
At HangFireplace, our goal is to provide reliable and efficient service no matter where you are. We are committed to delivering high-quality fireplaces to customers across the United States and Canada, ensuring consistent responsiveness throughout the entire process.
After your order has been submitted, you will receive updates on order status and shipping information. Once your order is shipped, a tracking number will be sent to you via email.
Shipping Information (United States & Canada)
We offer free shipping for all orders within the United States and Canada.
Every effort is made to dispatch orders as quickly as possible. All orders are processed after placement.
Processing & Transit Time:
United States:
Handling time: 2–4 business days (Monday–Friday)
Transit time: 30–40 days (Monday–Friday)
Canada:
Handling time: 2–4 business days (Monday–Friday)
Transit time: 30–40 days (Monday–Friday)
Order Cut-off Time: 5:00 PM Eastern Time (ET)
Orders placed after 5:00 PM, on weekends, or public holidays will be processed on the next business day.
Custom-made products may require 1–2 weeks of production time before shipping.
Shipping confirmation will be sent as soon as your order is dispatched. Please note that delivery times may vary due to weather or carrier delays.
If your order has not arrived within the estimated timeframe, please contact our support team at:
service@hangfireplace.com
If your order has not been delivered within 30 days of purchase, please reach out for assistance.
Sales Tax
Sales tax may be applied depending on the applicable state regulations. Tax rates are subject to change, and shipping charges may also be taxable in certain regions.
Order Tracking
To check your order status, please visit:
https://hangfireplace.com/pages/order-tracking
Enter your order number to view real-time updates.
Thank you for choosing HangFireplace. 🔥